2008-06-17

Speech Recognition - Online Interactive Voice Response Frustrations

No doubt many people are frustrated with poorly designed Speech Recognition systems but Paul English created a web site some time ago that continues to be a gold mine of resources for people who want to bypass the automated system and get directly to a real human being. As they say on their site

When you're sick of pressing 10 or more options in order to reach a human and spending many minutes or even hours on hold, consult the GetHuman database of secret phone numbers and codes that get an actual, live person on the line for customer service.
Here's the link to GetHuman.com

By the way - a pet peeve.... spending any time at all telling me that your system has changed and I should listen carefully is a waste of my time and yours so stop doing it!

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